Retainer

Before services are rendered, a 50% non-refundable retainer is required upon placement of your order.  If your order is cancelled at a later date, the retainer will act as a cancellation fee. 

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Shipping

All orders are shipped via FedEx Ground, unless expedited shipping is requested.  All orders include a tracking number.  I cannot guarantee delivery dates, nor can I be held responsible for delays.  I am also not responsible for lost orders or packages damaged in transit.

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Refund Policy

Calligraphy is an art form, so no two calligraphed pieces are identical.  All custom orders are final, due to their specific nature. I will hold a few extra envelopes (if enough are provided) in case you have additions or find errors once your order has been returned.  I am always happy to immediately correct any mistakes on my behalf and will mail them back within two business days.

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Payment

Full payment is due upon receipt of your completed order.  Out of town clients will be responsible for shipping fees (at cost) or order will ship after your final invoice is paid.  Once payment is received, I will email you the tracking number and estimated delivery information.

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Paper Considerations

My pricing is based on the client providing all paper goods and products.  Please remember to provide at least 15% overage.  If you have difficulty finding the perfect paper/materials for your event, please let me know.  I do have access to a local vendor who can provide paper stock in a variety of colors, sizes and textures.  As all paper responds differently to ink, additional charges may apply.

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Ink

All of my calligraphy is done with nib and black ink unless you request a colored or metallic ink.  There is a flat $10 fee for any ink other than black.

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Availability

Because everything is done by hand, please allow 10-12 business days per 100 envelopes and 8-10 business days for day-of calligraphy. I schedule jobs on a first-come, first-served basis. 

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Guest List

Lists that are typed in a block 12pt font and emailed as a Word doc (as .doc format) are preferred; lines should be stacked just as they would appear on an addressed envelope. (See below).  Please review your list twice before sending to me and I find it is helpful to have two sets of eyes.  If you have created your list in an Excel spreadsheet, please merge it into label format before sending.  

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(Outer Envelope)

Mr. and Mrs. John Doe

123 Poplar Street

Kansas City, Kansas 66102

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(Inner Envelope)

Mr. and Mrs. Doe

Sam, Evan and Sarah

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Children’s names are listed on the inner envelope – typically this is done with first names only and in birth order.  If you are allowing your single guests to bring an unknown escort, address the inner envelope with your friend’s name followed by “and guest”.  If you know your friend’s guest, include his/her name on the outer envelope and the inner envelope, as opposed to “and guest”.  I do not recommend to not write “and family”, as this can be open to interpretation.  

If there is no inner envelope, it’s perfectly acceptable to include “and guest”, guests’s names, and children’s names on the outer envelope.